Frequently Asked Questions

We ensure all orders are processed and shipped within 24 hours to get your items to you as soon as possible.

Enjoy free shipping on all orders within the United States and Canada via trusted carriers like UPS or FedEx. Please note that orders shipped outside the USA or Canada are not eligible for free shipping. For details on international shipping rates, refer to the international shipping section on this page.

We understand that certain couriers may occasionally encounter issues delivering to your address. If you have a preferred courier or specific delivery request, please contact our toll-free number at 1-800-916-6041 as soon as possible to speak with one of our representatives. If you are reaching out outside of business hours, you can submit a ticket with our support team here, and we will respond promptly.

For faster delivery, we offer express and overnight shipping options. Rates start at $25 for express shipping and $55 for overnight shipping, depending on the product's weight. You can select these options during checkout for expedited service.

Please note that express and overnight shipping are unavailable for PO Box addresses.

We provide international shipping for a flat rate of $120 via FedEx or USPS. Delivery times are typically 5 to 7 business days depending on your location, but this may vary based on your location.

International shipments, which include all countries outside the United States and Canada, may be subject to duties or taxes imposed by the recipient's country. Shipments within the United States and Canada are not subject to these fees. Please note that we have no control over these charges and cannot be held responsible for them. For more information, refer to our topic on customs and import fees.

When your order is shipped, you'll receive a confirmation email with your carrier details and a tracking number to monitor your shipment every step of the way. For additional guidance, check our topic on how to track your order.

Customs Duty is a fee imposed by local customs authorities when goods are imported into a specific country or customs territory. This charge varies depending on the regulations of the destination country.

If your country requires Customs Duty, it will be your responsibility to pay this fee to the relevant authorities. The amount and applicability of Customs Duty depend on your country’s specific import rules.

Typically, the duty is calculated based on the value and type of goods being imported.

You won’t need to pay customs fees when shopping from our USA, UK, Australia, Canada, Norway, Switzerland, France, Germany, Netherlands, or EU stores.

For all other regions, you may incur customs charges from your local customs authority. Please refer to the information below for further details.

If you choose not to pay the customs fee, we’ll need confirmation from the courier that your parcel is being returned to CarCover.com before we can process your refund. In some cases, a shipping and handling fee may be deducted from your refund.

If you’re unsure whether you’ll be subject to customs fees, we recommend contacting your local customs office for guidance before placing your order.

No problem! On the checkout page, we only ask for the Shipping Address. Please make sure to write carefully the shipping address.

We will do our best to accommodate address changes; however, once an order is placed, updates cannot be guaranteed. If your order has not yet shipped, we will make every effort to update the address. If the package has already left our warehouse, we will reach out to the courier to request an address change, but please note that this cannot be guaranteed.

Please note, address updates are not guaranteed and depend on the courier's policies.

*If an incorrect address was entered during checkout, we are not liable for lost orders and cannot offer refunds or replacements.*

To request an address change, please contact our toll-free number at 1-800-916-6041 as soon as possible to speak with one of our representatives. If your request is made outside of business hours, you can submit a ticket with our support team here, and we will address it promptly.

We work hard to ship all orders as quickly as possible, often on the same day or by the next business day. If your order has not yet shipped, modifications can typically be made. Once the order has shipped, we may be able to recall the package for a $25 fee and arrange to reship the item you wish to exchange. However, if we are unable to recall the shipment, you will need to contact our RMA department within 30 days to initiate the exchange process.

To modify your order, please contact us promptly at our toll-free number 1-800-916-6041 as soon as possible to speak with one of our agents. If you reach us outside of business hours, feel free to open a ticket with our support team here, and we will address your request as soon as possible.

We strive to ship all orders on the same day or by the next business day. You can cancel your order at any time before it has been shipped. If the order is marked as shipped but has not yet been picked up by the courier, we may still be able to cancel it. However, once the package has been picked up by the courier, cancellations are no longer possible.

In rare situations, if we’re able to recall the package, we’d be happy to arrange it for you. Please note that a $25 fee will apply to cover the cost.

If we are unable to cancel the order or recall the package, you will need to contact the RMA department within 30 days to initiate a return for a full refund.

To request an order cancellation, please contact our toll-free number at 1-800-916-6041 as soon as possible to speak with one of our representatives. If your request is outside of business hours, you can submit a ticket with our support team here, and we will address it promptly.

Once your order has shipped, you’ll receive an email titled "Your Order is on the Way", which includes a tracking link. You can also log into your account to track your order.

1. Log into your account.
2. Check the fulfillment status of your order.
3. If the order is fulfilled, select the order. (If it hasn’t been fulfilled yet, please check back in 24 hours as we may still be processing it.)
4. Click the tracking link to view your shipment status.

Alternatively, you can use the tracking link provided in your shipping confirmation email.

No need to worry! Tracking information typically updates every 24-48 hours, but occasional delays can occur while your order is in transit.

First, check your tracking details to see if the courier has flagged any issues, such as an incorrect address or customs fees.

If you realize your shipping address is incorrect or incomplete, please click here for guidance.

If your tracking hasn’t updated in a few days, your order is likely still on its way. However, if there’s been no update for more than six working days, please reach out to our Customer Support team for assistance.

1. Contact Us

   Send an email to RMA@CarCover.com within 30 days of your delivery date. Include your full name, order number, reason for the return, and whether the package has been opened.

2. Approval Process

   Once your request is reviewed and approved, we’ll provide instructions on how to return the item to us.

3. Receive Your Refund

   After our warehouse processes your returned package, we’ll issue a refund to your original payment method. You’ll receive a confirmation email once the refund is initiated. Please allow 1–5 business days for the refund to appear in your account. Kindly note, refunds will only be made to the original payment method, with no exceptions.

Exchanges are accepted within 30 days of purchase. If you choose to exchange your product, we will adjust for the price difference between the two items and apply shipping costs based on your location. If the new product is less expensive, we’ll refund the difference.

Our warranty is designed to provide comprehensive protection against defects in materials and craftsmanship, ensuring your investment is safeguarded for the long term. As the original purchaser, you are entitled to unlimited replacement covers throughout your ownership, as long as you retain possession of the item. Please note that this warranty is non-transferable and applies exclusively to the original buyer.

The warranty operates on a prorated basis, starting from the date of purchase. What sets our prorated policy apart is that your prorated cost will always be calculated based on your original purchase price, even if the product price increases over time. This ensures fairness and provides exceptional value to our customers.

A key advantage of our warranty is that we will never require you to return a defective item. This not only simplifies the process but also eliminates unnecessary hassle on your part.

To ensure a smooth and efficient warranty claim process, we recommend keeping your purchase receipt or order ID readily available. This documentation will help us promptly address your needs and provide the best possible support.

With our warranty, you can enjoy peace of mind knowing that your purchase is protected by a commitment to quality, customer satisfaction, and exceptional long-term value.

We offer a variety of payment options to ensure a seamless shopping experience across all devices. You can use all majorcredit cards and debit cards for secure and reliable transactions. We also accept PayPal, Apple Pay, Google Pay, Meta Pay, and Shop Pay for added convenience. Additionally, purchases can be completed through Amazon Pay for those who prefer it. Whether you're shopping on a mobile device or desktop, we’ve got you covered with flexible payment solutions!

Yes, we offer financing, and we’ve partnered with Shop Pay to make it easier than ever!

Shop Pay, developed by Shopify, is an innovative checkout service designed to streamline your shopping experience. It allows customers to securely save their email, payment, and shipping information for fast, one-tap checkouts on future visits.

Through Shop Pay Installments, powered by Affirm, you can take advantage of flexible financing options, including "Buy Now, Pay Later" plans. Choose between biweekly or monthly payment schedules, with helpful email and SMS reminders before each installment. Shop Pay not only simplifies the checkout process but also ensures your sensitive information is encrypted and securely stored for a fast, convenient, and secure experience.

Yes, we’re excited to offer free shipping on all orders, every time! You can shop with confidence knowing there are no additional shipping fees—just great products delivered right to your door. Don’t forget to check our website for special discounts and promotions as well!